Cookie Policy
Last updated:
This Cookie Policy explains how SM Supports uses cookies and similar technologies, such as your browser's local storage, when you visit our website. We use them to remember your language and currency, to keep the choices you make on our pages and to protect the site from bots. Only if you agree, we also use advertising cookies from Meta (Facebook and Instagram), TikTok and Google to measure our ads. Our analytics do not use cookies.
Your cookie choice
Advertising cookies from Meta (Facebook, Instagram), TikTok and Google are used only if you accept them. You can change your choice here at any time.
No advertising tags are active on this website at the moment, so no advertising cookies are set.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, login information, and browsing behavior to provide a better user experience.
Similar technologies, such as your browser's local storage and session storage, keep small pieces of data on your device in the same way. This policy covers them too.
On our website, they:
- Remember your language choice
- Show prices in your currency, based on your country or the currency you choose
- Keep the services you select for a quote while you browse
- Help protect the website and our forms from bots and abuse
- Only if you agree: show us which of our ads on Facebook, Instagram, TikTok and Google bring enquiries, and let those platforms show our ads to people who visited
- Keep our own team signed in to our private admin area (this does not apply to visitors)
2. Types of Cookies We Use
These are the types of cookies and similar technologies on our website:
Essential Cookies (Required)
These cookies are necessary for the website to work securely. Our hosting provider, Cloudflare, sets them to tell people apart from bots and to protect our forms from spam and abuse. You cannot switch them off on our website, but you can block them in your browser; parts of the site, such as our forms, may then stop working.
Examples: __cf_bm and cf_clearance (Cloudflare security), and admin_session (sign-in to our private admin area, for our own team only)
Analytics (Without Cookies)
We measure how our website is used with Plausible Analytics and Cloudflare Web Analytics. Neither uses cookies or other storage on your device, and neither stores your IP address. We see only aggregated statistics, such as page views, referring websites, countries and device types, and anonymous counts of clicks on buttons such as our WhatsApp quote button.
Providers: Plausible Analytics (EU) and Cloudflare Web Analytics. Neither sets cookies.
Functional Cookies (Preferences)
These cookies and storage entries remember choices you make, or that the website makes for you, such as your language and the currency for showing prices.
Examples: Your language choice, your country and currency for showing prices, and the services you selected for a quote
Advertising Cookies (Only With Your Consent)
If you accept advertising cookies, in our cookie banner or in the cookie settings at the top of this page, we load the Meta Pixel (Facebook and Instagram), the TikTok Pixel and the Google Ads tag. They set cookies on our domain and send Meta, TikTok and Google information about your visit: the pages you view, the ad you clicked to reach us, your IP address and browser details, and the fact that you contacted us on WhatsApp or sent our quote form (not what you wrote). We use this to see which of our ads bring enquiries.
Meta, TikTok and Google also use this information under their own privacy policies, for example to show our ads to people who visited our website, and may link it to an account you have with them. Nothing is loaded until you choose Accept, and you can withdraw your consent at any time. If your browser sends a Global Privacy Control signal, we treat it as a refusal.
Providers: Meta (Facebook, Instagram), TikTok and Google (Google Ads). The cookies they use are listed in section 6.
3. Cookie Duration
Cookies can be classified based on how long they remain on your device:
Session Cookies (Temporary)
These cookies are temporary and are deleted when you close your browser. They help maintain your session as you navigate through our website.
Persistent Cookies (Long-term)
These cookies remain on your device for a set period (from days to years) even after you close your browser. They remember your preferences and actions across multiple visits.
4. First-Party vs Third-Party Cookies
First-Party Cookies
These are cookies set on our own domain (smsupports.com), either by our website or by Cloudflare, which hosts it.
Third-Party Cookies
Some external services load content on our pages from their own servers:
- Cloudflare Turnstile: Our spam check on forms runs in a frame loaded from Cloudflare's servers. It checks your browser for signs of automated traffic.
- Trustpilot: Our customer reviews widget is loaded from Trustpilot's servers in a frame. When it loads, Trustpilot receives your IP address and browser information and may use cookies or similar technologies within that frame under its own cookie policy.
- Meta, TikTok and Google (only with your consent): If you accept advertising cookies, the Meta Pixel, the TikTok Pixel and the Google Ads tag load from those companies' servers. Besides the cookies on our domain listed below, they may read and set cookies on their own domains, such as facebook.com, tiktok.com, google.com and doubleclick.net, under their own cookie policies.
- Analytics: Plausible Analytics and Cloudflare Web Analytics do not set cookies.
5. How to Manage Cookies
You can accept or reject advertising cookies at any time with the cookie settings at the top of this page. You can also manage all cookies in your browser settings. Here's how:
Browser Settings
Most web browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Important Note
Blocking or deleting cookies may impact your experience on our website. Some features may not work properly, and you may need to re-enter information or preferences on each visit.
Other Cookie Management Options
- Browser extensions: Privacy and content-blocking extensions can block cookies and external content, such as the Trustpilot widget
- Private/incognito mode: Cookies and storage are deleted when you close the private window
- Clear site data: Delete all cookies and storage for smsupports.com in your browser's site settings
6. Specific Cookies and Storage We Use
Below is a list of the specific cookies and browser storage entries used on our website:
| Name | Purpose | Duration | Stored in | Type |
|---|---|---|---|---|
__cf_bm | Set by Cloudflare to tell people apart from bots and protect the site | 30 minutes | Cookie | Essential |
cf_clearance | Set by Cloudflare when your browser passes a security check, so it is not checked again on every page | 30 minutes | Cookie | Essential |
admin_session | Keeps our own team signed in to our private admin area. Not set for visitors. | 7 days | Cookie | Essential |
sm_locale | Remembers your language choice | 1 year | Cookie | Functional |
sm_country | Your country, as detected by Cloudflare, used to show prices in your currency and to pre-fill the country on our quote form | 30 days | Cookie | Functional |
sm_currency | Remembers the currency you chose for prices | 1 year | Cookie | Functional |
sm_fx:* | Caches the exchange rate for your currency (one entry per currency, for example sm_fx:EUR) | 12 hours | Local storage | Functional |
sm_wc_quote | Remembers the services you selected on the Website Care page and the service pages | Browser session | Session storage | Functional |
sm_consent | Remembers whether you accepted or rejected advertising cookies, so we do not ask again on every page | 12 months | Local storage | Essential |
_fbp | Meta Pixel: identifies your browser to Meta, to measure our Facebook and Instagram ads and show them to people who visited. Only with your consent. | 90 days | Cookie | Advertising |
_fbc | Meta Pixel: the Facebook or Instagram ad click (fbclid) that brought you to our website. Only with your consent. | 90 days | Cookie | Advertising |
_ttp | TikTok Pixel: identifies your browser to TikTok, to measure our TikTok ads and show them to people who visited. Only with your consent. | 13 months | Cookie | Advertising |
ttcsid, ttcsid_* | TikTok Pixel: links the pages you view during a visit. Only with your consent. | Up to 13 months | Cookie | Advertising |
ttclid | TikTok Pixel: the TikTok ad click (ttclid) that brought you to our website. Only with your consent. | 13 months | Cookie | Advertising |
_tt_enable_cookie | TikTok Pixel: checks that your browser accepts cookies. Only with your consent. | 13 months | Cookie | Advertising |
_gcl_au | Google Ads tag: links your visit to our Google ads, to measure which ads bring enquiries. Only with your consent. | 90 days | Cookie | Advertising |
_gcl_aw | Google Ads tag: the Google ad click (gclid) that brought you to our website. Only with your consent. | 90 days | Cookie | Advertising |
_gcl_ls | Google Ads tag: keeps measurement data in your browser that links your visits to our Google ads. Only with your consent. | 90 days | Local storage | Advertising |
tt_appInfo, tt_sessionId, tt_pixel_session_index | TikTok Pixel: identifies your current visit and your device type. Only with your consent. | Browser session | Session storage | Advertising |
Trustpilot | Customer reviews widget. Any cookies are set by Trustpilot on its own domain, under Trustpilot's cookie policy. | Set by Trustpilot | Cookie (trustpilot.com) | Third-party |
Meta, TikTok, Google | Advertising cookies on their own domains (such as facebook.com, tiktok.com, google.com and doubleclick.net), read or set when their tags load after you accept, under their own cookie policies. | Set by each provider | Cookie (their domains) | Advertising |
* This list may not be exhaustive. Cookie usage may change as we improve our services and add new features.
7. Your Consent & Choices
Essential cookies are necessary for the website to work securely and are set automatically. The functional cookies and storage entries listed above only support features of this website: your language, prices in your currency and the services you selected for a quote. They are not used for advertising, and you can delete them at any time in your browser.
We use advertising cookies only with your consent. On your first visit, a banner asks whether you accept them: Reject is as easy as Accept, and nothing is loaded until you accept. You can change or withdraw your choice at any time with the cookie settings at the top of this page; when you withdraw it, we delete the advertising cookies on our domain and reload the page, so the tags stop running. If your browser sends a Global Privacy Control signal, we treat it as a refusal and do not show the banner.
- You can block or delete cookies at any time through your browser's settings, including on a per-site basis.
- Most browsers let you clear existing cookies and refuse new ones; the sections above list the specific cookies we use so you can target them.
- Content-blocking browser extensions can also stop the Trustpilot widget and other external content from loading.
The Trustpilot reviews widget and Cloudflare's spam check on forms are loaded from those providers' servers and may use their own cookies or similar technologies within their frames. Blocking some cookies may affect parts of the site, such as spam protection on forms.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Questions About Cookies?
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email:
- sajat@smsupports.com
- Phone:
- (+880) 13013-60818
- Address:
- Savar, Dhaka, Bangladesh
- Business hours:
- Mon–Fri, 9:00 AM – 6:00 PM (Bangladesh time, BST)
Your privacy matters: We are committed to transparency about our use of cookies. You can change your advertising-cookie choice at any time at the top of this page, and manage all cookies through your browser settings.